General Dynamics Launches Customer Experience Platform

General Dynamics Information Technology, a business unit of General Dynamics, has launched its Customer Experience Platform (CXP), providing a full-range of technology capabilities to help organizations operate highly scalable and tailorable contact centers.

The CXP platform is the first Federal Risk and Authorization Management Program (FedRAMP)-compliant cloud-based contact center solution. It is designed for government agencies and organizations with significant security and privacy requirements.

The CXP solution incorporates technology developed by Genesys, a provider of contact center technology. The solution is available through cloud and on-premises deployment options. The platform delivers superior contact center functionality, technology, customer service, and enhanced public access.

"The CXP solution has scalability across geographies to meet the needs of large and dispersed contact centers while safeguarding data, enhancing mission success and meeting federal security standards," said Marcus Collier, senior vice president of General Dynamics Information Technology's Health and Civilian Solutions Division, in a statement.

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