Fonolo and Aspect Partner to Bring Multichannel Call-Backs to Call Centers

Fonolo has joined the Aspect Technology Alliance Program, allowing Aspect customers to benefit from Fonolo's multiplatform call-back solution. In addition, Fonolo's products will be featured on Aspect's Technical Partner Showcase, a marketplace of call center applications.

"Aspect is at the forefront of customer engagement solutions today," said Fonolo CEO Shai Berger in a statement. "We're delighted to feature our technology on the Technical Partner Showcase and to provide an avenue for Aspect customers to access feature-rich call-back solutions. By using a cloud deployment and SaaS pricing model, we've made advanced call-back functionality feasible for call centers of any size and budget."

"Aspect's Technical Alliance Program was launched in order to bring to customers innovative solution enhancements that complement Aspect’s offerings, and be assured those solutions work together smoothly in the customer environment thereby creating and collecting the customer engagement market's most inventive solutions," said Mike Moors, Aspect's vice president of worldwide partners, in a statement. "Contact centers today are trying to deliver the best possible customer experience, while controlling costs. Fonolo provides a solution that meets both needs. We're very excited to have Fonolo as a part of Aspect's Technical Alliance Program."

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