Echopass Releases Large Enterprise Edition Bundle

Echopass today announced a comprehensive new package for large, complex enterprises migrating to cloud-based contact center solutions.

The Echopass Enterprise Edition offers a complete bundle of more than 40 contact center applications and services to support complex contact centers with 500 to 20,000 agents.

In its unique Enterprise Edition bundle, Echopass is providing the following components in one packaged price targeted for the requirements of large enterprises:

• Symmetry, the dual data center business continuity solution;
• End-to-end carrier inclusive service level agreements with guaranteed commitments;
• Complete contact center solution bundle of over 40 key capabilities from Echopass and its world class EchoPlace partners;
• Productivity enhancing administration package for seamless application support;
• Agent performance package including CTI solutions to allow agent enablement for heightened performance improvement;s
• Full “Customer Experience Package” including EchoCallBack (in queue, user determinant callback services), Echopass WebCallBack, Echopass Chat, and Echopass Customer Survey Builder for Voice of the Customer provisioning; and
• Integration package with a set of connection services for combining contact center services with front-office, middle-office, and back-office systems.