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2024 Media Information
CRM Deep Dive Best Practices Marketing Programs
June * Commit: 5/20/24 | Copy Due: 5/25/24
July * Commit: 6/20/24 | Copy Due: 6/25/24
August * Commit: 7/20/24 | Copy Due: 7/25/24
September * Commit: 7/25/24 | Copy Due: 8/5/24 (print Issue)
- Managing Security and Compliance Issues in the Contact Center
- Customer Experience Management: Real-World Solutions
October * Commit: 9/20/24 | Copy Due: 9/25/24
- Chatbots, Virtual Assistants, and Generative AI: The Future of Customer Engagement
- Navigating the World of Smart Customer Service
November * Commit: 10/20/24 | Copy Due: 10/25/24
- Chatbots, Virtual Assistants, and Generative AI: The Future of Customer Engagement
- Navigating the World of Smart Customer Service
December * Commit: 11/20/24 | Copy Due: 11/25/24
- Chatbots, Virtual Assistants, and Generative AI: The Future of Customer Engagement
- Navigating the World of Smart Customer Service
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CRM Roundtable Webcasts
- February 28, 2024 - Navigating the World of Smart Customer Service
- March 06, 2024 - Built to Last: CX Strategies for the Long Haul
- March 20, 2024 - Nurturing Agent Experience in an AI Environment
- April 03, 2024 - AI's Role in a Customer Support Center
- April 17, 2024 - Digital-First Customer Service: Humanizing Digital Interactions
- May 01, 2024 - Workforce Engagement Management for Empowered Agents
- May 15, 2024 - Managing Security and Compliance Issues in Contact Centers
- May 29, 2024 - CDPs: Boosting Service, Marketing, and Sales
- June 12, 2024 - Contact Center Transformation with AI and Automation
- June 26, 2024 - How AI-Assisted Self-Service Can Transform Your CX
- July 10, 2024 - How AI Can Unlock the Voice of the Customer
- July 24, 2024 - Customer Experience Management: Real-World Solutions
- August 07, 2024 - Drive Revenue with Omnichannel Integration, on Wednesday
- August 21, 2024 - Elevate Customer Experiences with Hyper-Personalization
- September 11, 2024 - Chatbots, Virtual Assistants, and Generative AI: The Future of Customer Engagement
- September 25, 2024 - Call Center Analytics for Better Customer Experience
- October 02, 2024 - Conversational Customer Service: Convenience Everywhere
- October 16, 2024 - Leveraging Omnichannel Customer Engagement to Stay Connected
- November 06, 2024 - Harnessing AI in Modern Customer Engagement Center
- November 20, 2024 - Customer Experience Management: Real-World Solutions
- December 04, 2024 - 2024 Contact Center Success Stories: What Went Right!