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November 13, 2023
CRM Featured Articles
CX Scores Improve in Latest ISG Research
09 Nov 2023
Enterprises give providers higher customer experience scores but demand more innovation, ISG study shows.
Viewpoints
How AI Can Help Fix Zombie Customer Support Processes
01 Aug 2023
To exploit the full value of AI in improving customer support, think self-driving workflows for agents. (Featured on SmartCustomerService.com.)