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November 05, 2008

CRM Featured Articles

Enghouse to Acquire Envox Worldwide for $14 Million

Parent company of contact center solutions provider Syntellect snaps up another peer.

Interaction Recording Market Forges Ahead

New research indicates global sales continue to climb, and will surpass the billion-dollar mark by 2010.

B2B Marketers Still Hesitant to Get Social

Forrester report shows that B2B marketing, unlike its B2C counterpart, may be lax in diving into Web 2.0 business efforts.

Companies Catch the Customer Experience Wave

New research from Forrester unveils the top vendors for companies yearning to achieve experience-based differentiation.

Viewpoints

Intelligent Mail Delivers True Customer Satisfaction

Optimization will improve customer relations and increase revenue.

Connect

Gather the Tools for Customer Engagement

Social media is changing the face of CRM. Are you prepared?

Insight

Working with the Years

In a multigenerational workforce, knowledge transfer becomes an ever-more-complicated challenge.