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June 18, 2008

CRM Featured Articles

5 Trends Your Business Can’t Miss

Driving Innovation '08: Verint Americas President Elan Moriah dishes the next key shifts companies must acknowledge and prepare for in order to remain relevant in an increasingly competitive business landscape.

Business Intelligence Comes Out of the Back Office

Information Builders Summit '08: Analysts weigh in on the BI industry and a changing market.

Looking for Trust, Security, and Good Times

AOTA '08: Woeful romantics may cry out over their Missed Connections, but craigslist aims never to let the integrity of its site—or the trust of its millions of users—slip away.

Viewpoints

Christmas in June

Retailers can plan now for future profits.

Insight

Market Focus: Government -- CRM: In the Public Interest

Government's technological future is beginning with service sites and outreach programs to serve constituents

Case Studies

So Hot It's Cool

Ice Energy pumps up sales with the heat of email marketing.