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June 04, 2008

CRM Featured Articles

Zuora's New SaaS: Subscriptions-as-a-Service

Industry veterans launch an on-demand billing provider, offering a new way to handle time-based invoicing for goods and services.

Talisma Acquired by nGenera

The relative newcomer -- a provider of "business-innovation platforms" -- looks to add Talisma's customer-interaction software to its rapidly expanding platform.

Companies Still Miss the Mark on the Complete Customer Experience

A new study maintains that while many companies claim they're crafting quality customer service, most still fail to deliver.

SugarCRM Unveils its Data Center Edition

The open source CRM vendor moves to put customization and control in the hands of enterprise customers and partners.

Viewpoints

Multiple Networks + Multiple Vendors = Multiple Headaches?

Merging traditional and new access technologies for streamlined success.

Insight

Making Mashup Masterpieces

Business just got a little more hands on -- and a lot more interesting.

Case Studies

So Hot It's Cool

Ice Energy pumps up sales with the heat of email marketing.