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April 20, 2009

CRM Featured Articles

Dimdim Opens Up Web Conferencing to Open Source

Pundits say this latest version aims squarely at traditional players including Cisco Systems' WebEx and Citrix's GoToMeeting.

Siperian Directs Business Users to Master Data

The MDM vendor releases a new application to empower business issues with data management.

Magazine Features

The 2009 CRM Service Awards: Service Elite -- Introduction

This year's class of four companies impressed us with their CRM service-and-support efforts—and, more important, they impressed their customers.

Viewpoints

Transaction to Trust: The New Era of Customer Service

Navigate the downturn by investing in customer relationships.

Insight

Social Support for Software

Vendors unleash a new round of community forums for their customers.

Reality Check

First Steps Are Always Critical

The Journey of Implementation — Part 1: Before the design and deployment stages begin, planning is everything.