CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
July 24, 2023
Viewpoints
Digital Customer Service Is the Future, But Don't Get Rid of the Phone Just Yet
01 Mar 2023
The phone channel still has a significant role in the age of digital service; here are three key reasons companies can't neglect calls when completing their digital transformations. (Featured on SmartCustomerService.com.)
Case Studies
Crisp’s Data Is Sweet for RxSugar
30 Jun 2023
The sweetener manufacturer grows sales with Crisp's data insights.