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July 25, 2022

CRM Featured Articles

Microsoft Launches the Microsoft Digital Contact Center Platform

Microsoft's Digital Contact Center Platform combines technologies from its Dynamics CRM 365, Teams, Power Virtual Agents, Azure, and Nuance Communications lines. (Featured on SmartCustomerService.com.)

Viewpoints

Putting Computer Vision at the Heart of a Seamless Customer Experience

Access to contextual customer data provides the basis for reducing customer effort and increasing satisfaction and trust. (Featured on SmartCustomerService.com.)

Front Office

Challenging Times Lie Ahead; Bold Action Is Required

The opportunities for the CRM industry couldn't be better. Nor could the outlook, as we uncovered in our fourth annual 'CRM Top 100' issue.

CRM Across the Wire

InfoSum Launches Platform Sigma for First-Party Data Collaboration

With InfoSum's Platform Sigma, companies will be able to collaborate across unlimited datasets.

Perfect Unveils AI Personality Finder

Perfect's AI Personality Finder lets beauty and fashion companies provide recommendations tailored to consumers' unique personality traits.

Nextiva Launches Collaboration and Communications Workhub

Nextiva's new workhub brings communication, team collaboration, and customer experience in a single application.

Freshworks Adds FreshChat in Summer '22 Release

 Freshworks expands its unified customer record architecture with the addition of Freshchat, helping service, marketing, and sales teams engage customers across multiple messaging channels.

TechSee Launches Visual Intelligence Platform

TechSee's Visual Intelligence Platform helps companies companies to build and automate customized computer vision AI models.

Persado Launches Personal Narratives Feature

Persado's Personal Narratives helps companies deliver stories and images to customers.