CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

October 08, 2008

CRM Featured Articles

The Innovation Clock is Ticking

Oracle OpenWorld '08: Intel's CEO addresses the fast-paced world of computing, an extended commitment with Oracle, and Green IT.

Consistency is Key in Web Self-Service

destinationCRM Exclusive: New survey data finds customer adoption is growing, but companies need to create a strategy to attract -- and keep -- loyal channel users.

10 Lessons NBC Learned from Beijing

Advertising Week NY '08: While television attracted the most viewers during the Olympics, the CEO of NBC Universal gives online media medals of its own.

Convergys Converges on Communications Service Providers

The relationship management vendor unveiled Customer Service Manager 5.0 to help streamline processes in a telecommunications market growing in complexity.

Viewpoints

Speak With Your Customers

Sometimes you need more than CRM automation.

Insight

SAP Retains Market-Share Lead in CRM

Gartner report shows the Wonder of Walldorf still on top—but a lawsuit and other troubles loom.

Case Studies

The Sweet Smell of High-Quality Service

Bath & Body Works delivers a superior customer experience thanks to Astute Solutions.