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September 22, 2008

CRM Featured Articles

Talisma Offers Customer Service Before Customers Need Any

The nGenera company's latest release looks to proactively avoid potentially poor experiences.

MarketSight Delivers On-Demand Data Analysis

Analytics delivered via software-as-a-service continues to expand the business-user-friendliness of statistical analysis.

The Calm Before the Business Storm

New research from DMG Consulting finds one out of every five contact centers is without a plan for business continuity or disaster recovery.

Better Business Deserves Better Images

With an improved graphics functionality, SPSS strives to make its solution more user-friendly.

Viewpoints

Dialer On-Demand

The evolution of the physical dialer.

Insight

Locating Intelligence

By knowing the "where" in anywhere, business intelligence just got a whole lot smarter.

Pint of View

View of Pints

You wanna go where everybody knows your liver.