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November 08, 2010
CRM Featured Articles
Lithium's Social is "Suite"
22 Nov 2010
The Social CRM player rolls out a fully integrated suite of social tools, complete with commerce, support, and brand-awareness-specific offerings.
Viewpoints
It’s About Answers
26 Oct 2010
Knowledge-based technologies are now essential to the customer experience.
Insight
Required Reading: Slowing Down Your Social CRM
04 Nov 2010
Relationship-building takes more than a tweet
Case Studies
To Predict and Serve
04 Nov 2010
Predictive analytics helps a police department make better use of limited resources.