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March 31, 2014

CRM Featured Articles

Adobe Announces Strategic Partnership with SAP, Touts Updates to Marketing Cloud at Adobe Digital Marketing Summit (Video Interview)

25 Mar 2014

Adobe's innovations surround deeper Marketing Cloud integrations, the real-time enterprise, and mobile marketing.

Solving Technology's People Problem

25 Mar 2014

SAS Executive Conference shows how to lead an organization's embrace of technological change.

Marketers Need to Reinvent Themselves, Adobe Execs Urge at Day Two of Adobe Digital Marketing Summit

26 Mar 2014

The majority of marketers expect their roles to change next year, but few know how to handle it.

Viewpoints

5 Tips IT Agents Need to Handle Unhappy Customers

06 Oct 2013

Tech support representatives can often face a barrage of disgruntled customers. Here are some tips to alleviate stress for you and them. (Featured on SmartCustomerService.com.)

Build a Solid CRM Foundation

21 Mar 2014

Master the basics before taking on the latest innovations.