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April 06, 2009

CRM Featured Articles

4 Rules to Recession-Proofing Your Brand

Search Engine Strategies NYC '09: In the current economic climate, even top-shelf brands need to be wary. "Marketing must move from passion to compassion," according to a presenter.

Loyalty for the New Breed of Customer

Customer Experience Summit '09: Keynote speakers suggest utilizing the voice of the customer to forge deeper loyalty.

Avaya Takes a SIP

To streamline and improve customer service, Avaya unveils new contact center solutions designed around the architecture of the session initiation protocol.

Magazine Features

The 2009 CRM Service Awards: Table of Contents and Introduction

The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.

Viewpoints

Retail Banking’s New Approach, Part 1

Bankers need a change in their CRM methods.

Front Office

Service with a :-)

Customer strategists' service and support options are rapidly multiplying.