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February 18, 2009

CRM Featured Articles

Megavendors Look Smart in Gartner Magic Quadrant for Business Intelligence

Magic Quadrant '09: This year's edition shows the biggest players dominating the BI Platform market.

Oracle Bolsters Business Intelligence Roadmap

Oracle BI Forum: Blending BI and performance management can lead to operational and management excellence.

Salesforce.com Expands the Cloud to Sales

The Spring '09 release of the popular on-demand CRM platform includes new social functions for salespeople.

Viewpoints

Cutting-Edge Technology, Antiquated Service

Telecoms struggle with complexity.

Insight

Market Focus: Automotive—Running on Empty

Will Detroit get the help it claims to need, or the fate some say it deserves?

Case Studies

Next Customer, Please!

Adobe increases conversions with the help of behavioral-targeted live chat.