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December 02, 2009

CRM Featured Articles

Dreamforce: Releases Galore

Dreamforce '09: A roundup of product releases and enhancements that came out of the so-called "Cloud Event of the Year."

5 Ways to Fail

Web 2.0 Expo '09: Panel of 2.0 entrepreneurs hash out the most common routes to failure, paths to recovery, and acceptance of "I Can Has Failure."

Moving from Dial Tone to DM

Web 2.0 Expo '09: Keynote speaker Chris Brogan converses with attendees on the art listening and what really to do on Twitter, aka the Serendipity Engine.

Viewpoints

Collaboration Counts

Implement applications to support customer service and technology teams.

Why You Need Marketing Experimentation

Hint: Desperate marketers rarely win.