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August 27, 2008
CRM Featured Articles
Press 1 for Caller Thoughts
18 Aug 2008
SpeechTEK '08: As this year's conference opens, industry analysts, consultants, and providers say vendors must shed their distorted views on end-user opinions of speech automation.
Customer Emotion Management?
18 Aug 2008
destinationCRM 2008: To build customer loyalty, make experiences memorable.
CRM 2.0 and "The Customer Module"
19 Aug 2008
destinationCRM 2008: The customer module is based on the idea that united we stand, divided we fall -- and it's what CRM has been missing.
Conflict Cripples the Customer Experience
19 Aug 2008
destinationCRM 2008: The push to truly provide a differentiated service experience must take into account the consumer's ecosystem—not the companies'.
Viewpoints
5 Key Elements of Microtargeting
26 Aug 2008
Improved campaign relevance will stretch your marketing budget.
Customer Centricity
Hold On to Your Customers
01 Aug 2008
Why the contact center may be your last line of defense.
Pint of View
There's a Sucker Born Every Minute
01 Aug 2008
The one from my birth-minute is no mystery.