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May 25, 2011
CRM Featured Articles
Convergys Releases Convergys CRM Powered by Microsoft Dynamics CRM 2011
23 May 2011
The solution is geared toward global utility and telecommunication providers.
PayPal Adopts SmarterTrack Help Desk
17 May 2011
The solution helps the Web payment services provider with internal support and customer service communications.
Viewpoints
Call Centers Beware
20 May 2011
Social media and smart technologies are here
Insight
Required Reading: Ruling the Roost with Relevance
15 Apr 2011
Being the preferred brand is not enough in the face of quickly shifting market dynamics
Case Studies
IVR Is Good News for Scripps
15 Apr 2011
Media company leverages Pronexus system to standardize subscription services for 14 newspapers