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June 01, 2009

CRM Featured Articles

SupportSoft Speeds Up Proactive Support

The launch of Performance Manager aims to automate computer maintenance and reduce the number of calls to the service desk.

Demandbase Provides More Tools to Capture Ripe Leads

The provider of lead-generation solutions unveils Demandbase Professional 2.0 to help B2Bs target the right people at the right time.

ClickFox Analyzes the Customer Experience

The vendor's packaged solutions target three specific pain points in the contact center.

Magazine Features

Who Owns the Social Customer?

CRM magazine's in-depth report on the state of social media in CRM.

Viewpoints

Payment Intelligence

Segmentation and analytics drive revenue generation and loyalty.

Front Office

Social Media Spawns a New Era in Customer Intelligence

Customer attitudinal information is what companies have been clamoring to obtain for years.