CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
July 18, 2018
CRM Featured Articles
VIDEO: How Clearly Do You Know Your Customer?
11 Jul 2018
ISM, Inc. President Barton Goldenberg explains the importance of having a clear understanding of who your customer is to effective CRM in this clip from CRM evolution 2018.
PipelineDeals Introduces Microsoft Excel Add-in
16 Jul 2018
PipelineDeals' CRM for SMBs includes a Microsoft Excel integration.
Viewpoints
Harnessing the Power of AI & Storytelling to Enhance the Customer Experience
01 Jan 2018
Today's stories allow two-way customer contacts across devices and platforms. (Featured on SmartCustomerService.com.)
Customer Experience
Government IT Should Adopt a CX Approach
01 Jul 2018
A great customer experience for citizens starts with a better employee experience for federal workers
CRM Across the Wire
Oracle Responsys Launches SMS Public Aggregator Network (SPAN)
17 Jul 2018
Oracle Responsys' SMS Public Aggregator Network (SPAN) helps businesses set up their mobile marketing programs.
HubSpot Launches Marketing Hub Starter
17 Jul 2018
HubSpot Marketing Hub Starter is a launching pad for small businesses deploying marketing software.
Liveclicker Releases Adaptive Personalization
17 Jul 2018
Liveclicker's Adaptive Personalization allows marketers to evolve email marketing programs on the fly with continuous testing, behavioral data, and predictive targeting.
Highspot and Outreach Partner
17 Jul 2018
New partnership between Highspot and Outreach seeks to help companies engage buyers with content at scale.
Innovid Joins Google Measurement Partner Program
17 Jul 2018
Third-party video measurement provider Innovid enables viewability metrics reporting for YouTube video ads.
Dynamic Yield Partners with Tealium
17 Jul 2018
Partnership enables businesses to unify and leverage real-time customer data for personalization.
Swiftpage Launches Act! 365 with Office 365 Integration in Spanish
16 Jul 2018
Act! 365 is now available to Spanish-speaking small business owners.