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September 10, 2008

CRM Featured Articles

A Business That's Small Can Record Your Call

CallCopy's latest release -- a Voice over Internet Protocol call-recording solution -- specifically targets the smaller end of the small-to-midsize-business segment.

Demandbase Helps Harvest Leads, One by One

The software-as-a-service demand generation specialist gets on the platform bandwagon, and releases a free tracking widget as well.

RightNow Takes Aim at Customer Service 2.0

The Bozeman, Mont.-based provider's latest quarterly on-demand release "pushes the envelope," according to one industry analyst.

Eloqua Opens Up With Web Services

New application programming interfaces aim to increase flexibility and ease integration with CRM systems -- particularly sales and marketing solutions.

Maximizing Mobility for the SMB

Maximizer Software announces a branding strategy for its Mobile CRM product.

Magazine Features

The 2008 CRM Market Awards: Elite -- Introduction

The four customer implementations deemed most worthy this year.

Viewpoints

Break the Rules to Win in Customer Service

Out-innovate the competition in 9 contrarian ways.

Insight

CRM on Twitter: September 2008

The twitterverse opens up on open-source CRM.

Reality Check

Evolution from Without

The innovation you seek may come from your customers.