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July 30, 2008
CRM Featured Articles
Customer Insights Breed Customer Loyalty
18 Jul 2008
A new Aberdeen report says profitability is dependent on repeat buyers and a focus on lifetime customer value.
Chordiant Keeps People in the Contact Center Equation
17 Jul 2008
With the release of Recommendation Advisor 6.1, the company strikes a balance between human decision-making and technology.
Who's in Charge of Web 2.0?
17 Jul 2008
Forrester says IT departments, not business leaders, are the ones pushing for Web 2.0 initiatives.
Convergys to Acquire Intervoice for $335 Million
16 Jul 2008
The move deepens Convergys' footprint in an increasingly competitive customer service market, according to company executives.
Viewpoints
Attaining Enterprise 2.0 Through 'Social CRM'
29 Jul 2008
Social computing meets business value.
Pint of View
Darth Vader Kills the Road Runner
01 Jul 2008
Inertia will only keep customers in place for so long.
Case Studies
Biting Off the Right Amount
01 Jul 2008
PracticeWorks brushes up its technical support operations for oral-healthcare offices.