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May 04, 2009

CRM Featured Articles

Zuora Scores 100

The billing-as-a-service provider expands its platform to include 100 features, including a new taxation module.

LiveOps Makes Play for Enterprise Contact Centers

The features in the company's Spring '09 release aim squarely at its target market, says one industry analyst.

Tellme Delivers Voice in the Cloud

Nearing the two-year anniversary of its acquisition by Microsoft, Tellme's new features look to slash costs for enterprise customer service.

Magazine Features

Selling Out

Have retailers, desperate for survival, abandoned their commitment to the customer experience?

Viewpoints

Recession-Busting Marketing

Customer retention in four easy steps.

Front Office

The Stressed-Out Customer

Stress levels brought about by the economy are making people more combative in their everyday lives.