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March 23, 2009

CRM Featured Articles

Microsoft Focuses on Existing Customers

Microsoft Convergence '09: A focus on people, process, and an integrated ecosystem is what's needed for businesses expecting to survive this turbulent economy.

Some of Tomorrow's Technologies Offer Benefits Today

Gartner Wireless Summit '09: Other gee-whiz technologies may not be far behind.

Outsourcing in ‘09: Onshore, Offshore, and At Home

Datamonitor examines the five key trends shaping the outsourcing market this year.

Magazine Features

Looking to Score

Marketing gathers the leads; sales pursues them. It sounds simple. It isn't.

Viewpoints

Who's on Your Team?

Strong and weak ties reveal who your real partners are.

Insight

Required Reading: Barack Wants You

A new book suggests that Barack Obama's presidential campaign—and his presidency—can teach the business world a thing or two about 2.0.