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July 01, 2009
CRM Featured Articles
Your Social Media Reputation Is Visible
27 Jun 2009
Social media monitoring vendor Visible Technologies launches TruReputation and expands its search reputation management offerings.
Business as Usual within Gartner Magic Quadrant for Data Quality Tools
27 Jun 2009
Magic Quadrant for Data Quality Tools '09: Five leading vendors hold their ground, despite a slight slip by SAP.
Contact Center Performance Thriving in the Recession
29 Jun 2009
A new CFI Group study find customer satisfaction statistics improving despite the economic downturn.
Magazine Features
Making the Grade
01 Jul 2009
As the higher education sector finds itself struggling under a heavy course load — short-term admissions problems made worse by a systemic financial crisis—leading-edge universities are studying up on CRM.
Viewpoints
Web Self-Service Will Make You Great
01 Jul 2009
Five surefire ways to increase adoption among customers and contact center agents.
Business Process Management Goes Social
30 Jun 2009
A practice with deep roots must bear new fruit.
Front Office
Innovate Your Way Out of a Recession
01 Jul 2009
In a recession, an innovative organization can learn to focus on fewer projects—but ones that can meet and even exceed expectations.
Insight
On the Scene: Users Converge
01 Jun 2009
Microsoft Convergence '09: Microsoft and its user groups extend face-to-face with @-to-@.
Case Studies
Investing in Knowledge Management
01 Jun 2009
Financial software developer Advent uses InQuira to show it's what you know and who you know.