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July 22, 2009
CRM Featured Articles
Lithium Floats a Social CRM Balloon
15 Jul 2009
Lithium Technologies' new suite, launched today, looks to unite traditional CRM and the social Web.
A New Leader Emerges in Gartner Magic Quadrant for MDM for Customer Data
18 Jul 2009
Gartner Magic Quadrant for MDM for Customer Data '09: As vendors continue to invest in master data management initiatives, Initiate Systems joins IBM and Oracle in this year's top segment.
Workforce Management Market Set to Double
18 Jul 2009
According to new research from Pelorus Group, the market will jump from $268 million to $533 million by 2014.
Alterian Socializes with Techrigy
15 Jul 2009
The marketing automation provider brings social media monitoring onto its platform.
Magazine Features
Simplementation: 10 Tips to Smooth Your CRM Initiative
01 Jul 2009
Since roadblocks on the implementation superhighway often come down to human factors, we've collected 10 of the most common and the most costly — to help you avoid them.
Viewpoints
Retail Banking’s New Approach, Part 2
15 Jul 2009
If banks want to improve their approach to CRM, they'll first have to improve their definition of the customer.
Good Service, Good People, Good Content Management
17 Jul 2009
Three steps required to grasp customers' needs and hold their loyalty.
Get a Handle on CRM Tools
22 Jul 2009
Six steps for enterprise analysis.
Insight
Matching Pie Slices to Plates
01 Jul 2009
As more vendors enter the on-demand CRM arena, profit may be harder to come by. Is consolidation the answer?
Case Studies
Adhering to Higher Quality
01 Jul 2009
New York Life streamlines its workforce, vastly improving internal metrics.
Scouting Report
Contact Centers and the Age of Analytics
01 Jul 2009
A variety of applications promise revenue generation and cost reduction.
Secret of My Success
Branching Out Toward Data Management
01 Jul 2009
Forest-product supplier Weyerhaeuser builds out its master data management strategy with Siperian.
The Tipping Point
New Routes to New Customers
01 Jul 2009
A customer-centric approach for emerging markets.