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July 23, 2008

CRM Featured Articles

Aspect Software Acquires BlueNote Networks

The deal furthers Aspect's strategy regarding unified communications for the contact center, according to a company executive.

Talisma Mashes Up the Enterprise

The customer interaction management vendor -- now an nGenera company -- partners with Denodo to offer data mashups.

CRM Market Continues to Soar for a Fourth Straight Year

Gartner sees 23 percent growth in 2007, and also finds social networking becoming a disruptive force in the CRM industry.

Viewpoints

Women on the Web

Influencing an influential audience.

Insight

Market Focus: Healthcare -- A Prescription for Satisfaction

As healthcare becomes more technologically advanced, are patients better served?

Case Studies

A Small Biz Blossoms

Orchid Book Distributers, an Irish seller of textbooks and training manuals, sprouts email newsletters from VerticalResponse.