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August 06, 2008

CRM Featured Articles

SoundBite Communications Sinks its Teeth into Collections Pain

The multichannel communications provider's offering has the potential to accelerate adoption of hosted solutions in this space, according to an analyst.

Service Providers Can't Define the Customer Experience

In a growing trend across all verticals, the latest Yankee Group study finds 50 percent of service providers cannot explain what the customer experience should be.

NetSuite Adds to CRM+

Marketing automation and knowledge management headline the company's latest list of enhancements, as well as those coming from its partners.

A New Equation for Contact Centers

Research from Aberdeen Group indicates customer satisfaction can only take place if agents meet an unmet consumer need in addition to resolving issues.

Viewpoints

Assess Yourself Online

The key to maximizing e-learning.

Insight

Maximum Security

You're nothing without your data -- so what are you doing to protect it?

Case Studies

Money Lying Around?

Targeted sales calls connect better with clients who invest more.