CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
January 06, 2010
CRM Featured Articles
SoundBite Delivers Text Messaging to Contact Centers
04 Jan 2010
With SMS on the rise, one pundit says the vendor's latest offering will help drive more business.
Viewpoints
Lights! Camera! Action!
05 Jan 2010
Enhance your brand with digital video.
What Does Customer Experience Mean to You?
29 Dec 2009
Unless the concept is integrated into your operating strategy, your view is incomplete.
Connect
The New Customer Record
01 Dec 2009
You need more than just transaction data if you want to take action.
Customer Centricity
Presence Is Accounted For
01 Dec 2009
Is unified communications the next disruptive technology for customer service?
Pint of View
The Most Wonderful Time of the Year
01 Dec 2009
A quick look at year's-end uncertainty and future possibilities.
Reality Check
The Integration Advantage
01 Dec 2009
Unifying the sales process and the CRM system is essential.
The Tipping Point
7 Keys to Customer Experience
01 Dec 2009
Big-picture advice for how to improve the customer experience over the next year.