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December 10, 2008
CRM Featured Articles
Marketers Pounce on Social Networking, But Users Shy Away
26 Nov 2008
An IDC survey indicates that few users pay attention to advertising on social networking sites; more than half say they find ads there "annoying."
Power to the SMB
27 Nov 2008
PowerReviews unveils an affordable -- and "frictionless" -- solution for small retailers.
The 9 Fatal Flaws of Business Intelligence
28 Nov 2008
A recent Gartner report bemoans the fact that "companies tend to view business intelligence as [just] a bunch of technology."
Viewpoints
Want SaaS? Get Integration First!
10 Dec 2008
Data integration barriers must become a thing of the past.
Case Studies
A Newsletter Employs New Tactics
01 Dec 2008
CareerBuilder.com, the largest job-search and employment Web site, aims to ease subscribers' search burden.
Scouting Report
Feedback Is the Future
01 Dec 2008
Contact center surveying is evolving into enterprise feedback management.