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December 08, 2008

CRM Featured Articles

No Leaders Yet in Gartner's Social Software Magic Quadrant

Magic Quadrant for Social Software '08: New report shows an immature and clustered marketplace for collaborative and social tools.

What Do Manufacturers Know about Manufacturing Customer Satisfaction?

Quite a bit, apparently: In a new report, food manufacturing improves its standing among consumers, while soft drinks and apparel fare less well.

Makana Solutions Makes Plans

A new sales compensation management tool joins the Makana Motivator family of products.

Magazine Features

They Aim to Please

There's one way to improve your chances of having customer-centric service: Hire customer-centric employees. If only it were really that simple.

Viewpoints

Maximum Savings, Optimum Service

Mastering the multi-sourced call center.

Insight

Financial Frenzy

Banks are dropping like flies—or mating like bunnies.