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March 16, 2009

CRM Featured Articles

Marketo Strikes Up a Conversation

The marketing automation vendor's latest release focuses on usability and that human touch.

Zuora Subscribes to Facebook

On-demand billing vendor Zuora takes its Z-Commerce platform to the social networking cloud.

Contactual Unveils a Revamped Contact Center Platform

One pundit believes the company is poised to take advantage of a growing demand for hosted customer service solutions.

Magazine Features

Looking to Score

Marketing gathers the leads; sales pursues them. It sounds simple. It isn't.

Viewpoints

Beyond Search

Multimodal knowledge access will improve customer experience and contact center agent effectiveness.

Insight

Stimulating Citizen Experience

Could an infusion of Web 2.0 in the public sector change the way we view constituent service?