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March 02, 2009
CRM Featured Articles
Is Workforce Optimization Recession-Proof?
16 Feb 2009
A new study finds WFO had a very good 2008, despite the economic downturn.
Newegg Takes the Lead in Customer Satisfaction
17 Feb 2009
Despite a slight drop in customer satisfaction, e-commerce and retail put up a strong fight against the economy.
Bad Billing Will Kill Off Your Biggest Buyers
18 Feb 2009
More than half of telecommunications carriers don't measure customer satisfaction when it comes to enterprise billing.
Magazine Features
We the People
01 Mar 2009
After years of lagging behind, government agencies are now expected to provide the same level of service as their private-sector counterparts. Can they catch up?
Viewpoints
Tech Support: The New Customer Loyalty Engine
02 Mar 2009
Don't neglect relationships at this crucial touch point.
Front Office
Yes Pecan!
01 Mar 2009
In tough economic times, people are forced to dig a little deeper.