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April 20, 2011
CRM Featured Articles
Extending the Cloud for Salesforce.com
15 Apr 2011
Active Endpoints leads a new wave of companies consumerizing SaaS through user-driven customizations.
Bloggers Trusted More Than Celebrity Endorsements
18 Apr 2011
A new BlogHer study finds that women are big users of social media to make purchasing decisions.
Viewpoints
Bringing Problems to Your Customer Service Team
15 Apr 2011
If your customers don't bring YOU their problems, then where do they bring them?
Insight
Companies Need to Make Better Friends
17 Mar 2011
Study identifies the main triggers for consumer disengagement in online marketing campaigns
Global Coalition Loyalty Program Membership to Top 1 Billion in 2011
17 Mar 2011
Fourteen percent of the world's population belongs to at least one such program, according to Finaccord