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February 09, 2009

CRM Featured Articles

Autonomy Acquires Interwoven for $775 Million

The move looks to extend Autonomy's reach into the legal profession's document management sector.

Oracle CRM On Demand Takes Aim at Salesforce.com

A slew of enhancements mark the 16th update to Oracle's software-as-a-service CRM option, and comparisons to Salesforce.com abound.

Customers Invest in—and Promote—Charles Schwab

Net Promoter Conference '09: The financial services leader relies on a simple measure of customer loyalty that often goes unacknowledged.

Magazine Features

Up Against the Downturn: CRM in a Recession

Feeling battered by the recession? This is how you do battle: Fight! Fight! Fight!

Viewpoints

Thrive in a Down Economy

Cut costs and improve customer service with self-service software.

Insight

Breaking Customer Service Tradition

More companies are realizing that delivering a great experience may not require a contact center.