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January 07, 2009

CRM Featured Articles

Verint Looks to Resuscitate 9-1-1 Centers

The company's new public safety-specific solution is a shot in the arm for an industry "15 to 20 years behind in contact center technology," according to one pundit.

Sprint: Please Hold for Silence

Sprint Nextel will close contact centers in response to lower demand for customer service while increasing its marketing efforts.

Aspect Wants You to Ask an Expert

The company's Unified IP 6.6 release features a tighter integration with Microsoft Office Communications Server in its push for UC.

Magazine Features

The Google-ization of CRM

In the rush toward cloud computing, the company that began as a mere search engine is rapidly becoming the go-to source for low- and no-cost office productivity software. Handling customer information, though, requires special attention.

Viewpoints

Data’s Independence

The changing face of contact data.

5 Benefits of Quotes and Proposals

A path to superior sales results.

Connect

Life in the Fast Lane of Context

Providing an experience requires a better understanding of your customers.

Front Office

Hey! You! Get Onto My Cloud!

Google doesn't want its name to be only synonymous with search.