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March 13, 2023
Magazine Features
Interaction Analytics Helps Improve Coaching/Training
27 Feb 2023
Data-driven guidance provides a better agent and customer experience.
Viewpoints
How to Deliver Transcendent Customer Service in 3 Simple Steps
01 Dec 2022
Adequately supporting customers in their time of need can prevent them from switching to a competitor. (Featured on SmartCustomerService.com.)