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May 20, 2009

CRM Featured Articles

Verint Launches New Version of Impact 360 Speech Analytics

The analysis of recorded customer interactions promises to help build better customer service strategies.

Vlingo Users Gain More Control

Version 3.0 of the vendor's mobile voice solution expands text-to-speech functionality as well as BlackBerry support.

Viewpoints

Crafting a Strong Sales Contract

Well-written contracts are key to protecting your business.

Where CRM and CMS 2.0 Collide

Content and customers come in many varieties.

Case Studies

Ringing the Opening Bell

A financial-trading facility gets a new recording system in less than two weeks—and saves $292,000.

Secret of My Success

Fandango Has Just the Ticket

Movie Web site and ticket retailer implements analytics to aid with internal reporting.