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July 09, 2008

CRM Featured Articles

Business Lessons Drive New Enhancements for LiveOps

The vendor's latest on-demand contact center platform underscores the importance of monitoring calls in real time.

Web 2.0 Technologies Remain Top-of-Mind for Most Companies

A recent study from the SSPA finds "higher-than-expected" gains in customer community and wiki adoption.

Pilgrim Software Synchronizes Complaint Logging

The newest offering from the provider of enterprise compliance and quality management solutions takes the human factor out of unifying data.

Targeting Performance Beyond Sales

Callidus Software announces an addition to its performance management offering: a corporate alignment product -- one that's on-demand, to boot.

Viewpoints

False Starts in Master Data Management

How to avoid them.

Insight

CRM’s a Social Animal

On The Scene: Web 2.0 -- As enterprise social computing takes off -- and employees clamor for more -- CRM providers scramble to connect, as well.

Case Studies

Another Bright Idea out of Edison

From the famous inventor's hometown, CheckPoint HR gets insight and cuts costs with Microsoft Dynamics GP.