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July 25, 2016
CRM Featured Articles
Verint Launches Robotic Process Automation
21 Jul 2016
The new capabilities can automate, manage, and execute time-consuming, manual, and repetitive business processes. (Featured on SmartCustomerService.com.)
Mozenda Adds Support for Microsoft Azure
20 Jul 2016
Mozenda users can now add the web as a direct-input data source.
LinkedIn Updates Sales Navigator for Quicker Contact Access
19 Jul 2016
The social selling tool gets a makeover for Salesforce.com, Gmail, and mobile devices.
Viewpoints
Improving the Bottom Line with Multichannel Call Center Solutions
01 Jan 2016
Multichannel technologies can cut holding time and route interactions to the right agents. (Featured on SmartCustyomerService.com.)
Where Is the Sales Enablement for Deskless Workers?
08 Jul 2016
Mobile-only salespeople need their own solutions—and those solutions need to go beyond providing content to enabling conversations in real time.
Case Studies
Dormify Doubles Down with Dotmailer
01 Jul 2016
The e-commerce company can now send out relevant and personalized emails to capture the attention of shoppers
Customer Experience
4 Digital Strategy Journeys
01 Jul 2016
These companies are grappling with their digital futures
CRM Across the Wire
Imperson Launches Imperson.ai for Chatbot Development
22 Jul 2016
imperson.ai helps companies create and manage conversational bots across Facebook Messenger, Skype, Kik, Slack, Twitter, Amazon Echo, SMS, and more.
ZAP Partners with Sage
22 Jul 2016
ZAP and Sage have announced a strategic partnership to provide enhanced data intelligence and visualization to their shared customers.
CRMNEXT Launches Vivid Journey and Autonoma Integration Designers
22 Jul 2016
CRMNEXT's new Vivid Journey and Autonoma Integration Designers are added to its cloud-based CRM platform.
SALESmanago Launches Sales Bot for Facebook
21 Jul 2016
SALESmanago's AI Bot for Facebook Messenger can be used to automate sales and customer service.
Lexalytics Launches Pharmaceutical Industry Pack
20 Jul 2016
Lexalytics' Pharmaceutical Industry Pack provides out-of-the-box text analytics for pharmaceutical pros.
Marketo and 250ok Partner
20 Jul 2016
250ok strengthens partner integration with Marketo with addition of Email Informant and Reputation Powerpack.
Experian Releases edq.com Online Address Verification Tool
20 Jul 2016
Experian Data Quality provides self-service address validation on edq.com.