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July 20, 2011
CRM Featured Articles
Ensight Releases New Version of eCRM Suite
15 Jul 2011
Latest version simplifies social media management for marketers.
LiveOps Screen Recording Now Available
14 Jul 2011
Application offers cloud-based storage for contact centers.
Viewpoints
Customer Centricity Begins Where a 360-Degree View Ends
15 Jul 2011
A 360-degree view of the customer is a window to all customer interactions
Customer Centricity
Fundamentals Trump Everything
23 Jun 2011
Providing an extraordinary experience should never compromise the basics
Reality Check
Gas Prices Fuel UCS, Web Conferences
23 Jun 2011
The need to reduce travel spurs front-office solutions