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July 02, 2008

CRM Featured Articles

Customer Service for the Web 2.0 World

Helpstream's new Summer 2008 release looks to move beyond traditional knowledge management; one pundit believes the company "has done it better than anyone."

Mindjet Connect Allows Users to See the Big Picture

The company's nonlinear, collaborative workspace product brings visualization to customer relationships and business projects.

Keep Your Home Agents on Task, Virtually

West at Home says its new Locked-Down Desktop Security Environment will help a company manage its at-home reps through each agent's own computer.

Magazine Features

Jumping Into the SaaS Pool

It's no longer a matter of just testing the waters: Large enterprises are making a splash with software-as-a-service CRM.

Viewpoints

The Invisible Hand

The real liaison in a dot-com world.

Front Office

This Is Not Your Father’s CRM Industry

Many companies are already seeing the ownership, or control, of their customer relationships shift toward the customer.