ChatGPT has taken the world by storm with both Wall Street and Main Street furiously reading up on generative AI and what it can do for them—and to them. As someone in charge of CX and EX (employee experience), how do you harness this powerful technology to turbocharge your automation and human augmentation initiatives ? Attend this session to learn about generative AI and a step-by-step approach to leveraging it in your contact center and beyond: 

• Why use generative AI for CX and EX?

• How does it fit into your knowledge management strategy?

• What are the use cases?

• A novel way to get going