Collab Partners with Jacada to Power Agent Scripting Offering

Through a partnership announced today, Jacada Agent Scripting solutions will be available through a new strategic partnership with Collab, a European multimedia contact center provider fully based on IP architecture.

As a Jacada systems integration partner, Collab will offer a new agent scripting tool powered by Jacada Agent Scripting to significantly complement itscustomer service and experience offerings. Collab partners and clients can use Jacada Agent Scripting to create and manage call center scripts, apply business rules and workflows, and gain more powerful auditing, reporting, and flexible deployment. Jacada Agent Scripting technology also provides integration with back-end systems and compliance enforcement.

"Collab has been recognized as a leading industry player that reflects the same effort, work, and dedication that Jacada has to innovative customer service technology," said Guy Yair, co-CEO of Jacada, in a statement. "The partnership will enable Collab to enhance their proven ability to deliver industry-leading agent scripting technology through Jacada's innovative solutions."

"Partnering with Jacada is a strategic decision to complement our portfolio with best-of-breed Agent Scripting functionality," said Carlos Vasconcelos, vice president of marketing at Collab, in a statement. "For years we have served customers with custom agent script development, which is great up to a certain point. There are situations where the need of rapid development using a fully visual environment is critical. This is where partnering with Jacada makes perfect sense to Collab. We have high hopes with this partnership and, at the time of this contract signature, we already have customers to demonstrate this added value."

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