Captricity Partners with Pegasystems

Captricity, a data-as-a-service (DaaS) provider, today announced a technology partnership with Pegasystems that will integrate Captricity's cloud-native solution within Pegasystems' suite of customer relationship management (CRM) applications and the Pega 7 platform.

By using data extraction, transformation, and integration processes, Pegasystems' clients can now access their data currently trapped in handwritten or typed forms within their current workflow infrastructures.

Captricity's handwriting recognition technology helps organizations in insurance, government, and healthcare access customer data.

This partnership between Pegasystems and Captricity provides a solution that allows customers to unlock data and automate processes within critical documents, such as the following:

• Insurance policy applications and claims forms;
• Healthcare claims and HIPAA paperwork;
• Financial services onboarding documents and applications; and
• Telecommunications service installations and product upgrade approvals.

"The ability to deliver exceptional customer experiences depends on how well companies can capture and act upon relevant customer information," said Steve O'Brien, senior director of product marketing at Pegasystems, in a statement. "This partnership with Captricity allows our clients to unlock the power of data trapped in handwritten and typed paper forms so they can deliver the most relevant customer engagements and drive life-long customer loyalty."

"We're thrilled to partner with Pegasystems and provide Captricity as an offered solution," said Kuang Chen, CEO and founder of Captricity, in a statement. "At Captricity, we aim to digitize the paper process to increase efficiencies within organizations to reduce mundane processes across industries. With many of the world's leading organizations evolving their entire business with Pega, this partnership will bring the power of data access of handwritten and typed forms, and its benefits, to more companies around the world."

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