Avaya: CX, Cloud Collaboration & Contact Center

Articles Mentioned

• LivePerson Partners with Avaya
• Calabrio Integrates with Avaya
• Avaya Enhances the Avaya Experience Platform
• Alvaria Expands Avaya Partnership
• Avaya and RingCentral Expand Partnership
• Avaya Acquires Edify
• Avaya Aligns Unified Communication Portfolio and Announces New Communication and Collaboration Suite
• Contact Center AI Market to Grow by 25 Percent Per Year
• Contact Center-as-a-Service Market to Grow by $5.23 Billion Through 2028
• Journey.ai Brings Biometrics to Avaya
• Generative AI and the Contact Center: Embracing the Next AI Revolution to Augment CX
• Avaya and Alvaria Expand Partnership
• Verint Speakers Urge Automation to Close the Customer Engagement Gap
• Cognigy Partners with Avaya
• Power of Personalization: How Brands Can Individualize Customer Experiences
• NovelVox Builds HubSpot CTI Connectors for Cisco and Avaya Contact Centers
• 3CLogic Integrates with SAP Service Cloud
• The Best Workforce Optimization/Engagement Management (WFO/WEM): The 2022 CRM Industry Leader Awards
• The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2022 CRM Top 100
• Avaya Partners with Microsoft to Deliver Avaya OneCloud Solutions on Microsoft Azure
• Avaya Adds Virtual Agent to OneCloud
• Customer Experience Management Market to Be Worth $16.9 Billion by 2026
• Avaya Launches Experience Builders
• The Best Contact Center Infrastructure: The 2021 CRM Industry Leader Awards
• Amazon Web Services Connects More Channels with AI and Analytics: The 2021 CRM Conversation Starters
• Avaya Acquires CTIntegrations
• The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2021 CRM Top 100
• Avaya Launches Avaya OneCloud for Salesforce Service Cloud
• Avaya and RingCentral Add to Avaya Cloud Office
• Avaya Adds AI Workflow Capability to Avaya OneCloud CCaaS
• Avaya and RingCentral Add to Avaya Cloud Office
• Semafone Partners with Avaya
• Contact Center Software Market to Reach $72.04 Billion by 2027
• Avaya Adds AI to CCaaS and CPaaS with Virtual Agents Integrating Google Cloud Dialogflow CX
• AWS Expands Its AI-Powered Contact Center Intelligence (CCI)
• Verint and Avaya Expand Partnership to Bring AI-Based Knowledge Management to Agent Desktops
• ID R&D and Red Box Integrate
• The 2020 CRM Top 100 Companies in Customer Service, Marketing, and Sales
• PCI Pal Rated Avaya-Compliant
• Avaya Offers Free Agent for Desktop During Coronavirus Outbreak
• CEM Market Expected to Nearly Double in 5 Years
• Avaya Adds PCI Pal as a DevConnect Partner
• C3i Exceeds Expectations with Avaya
• Avaya Integrates Google Cloud Contact Center AI With Its IX Contact Center Solutions
• Avaya Updates Its IX Contact Center Portfolio
• Avaya Integrates with Tenfold
• The CRM Top 100 Companies in Customer Service, Marketing, and Sales
• Aculab’s VoiSentry Now Rated Avaya-Compliant
• Avaya Taps Nuance for Conversational Interfaces
• CRM Magazine Names Its 2019 Customer Service Leaders
• Six Top Innovating Customer Service Companies for 2019: The CRM Service Rising Stars Awards
• Avaya Re-emerges with Renewed Purpose and Products: The 2019 CRM Service Rising Stars Awards
• Avaya Deepens Integration with Google Cloud
• Avaya Updates and Rebrands Cloud Solutions for Contact Centers and Unified Communications
• Cloud Contact Centers Are More Than Hype
• The CEM Market Is Expected to Reach $32.5 Billion by 2025
• Conduit Global Launches CX100 Cloud Contact Center Suite
• Worldwide Customer Service Takes Cultural Sensitivity
• Avaya Updates Workforce Optimization Suite
• Best Call Center/Contact Center Infrastructure Software: The 2018 CRM Service Leaders
• Best Interactive Voice Response (IVR) Systems: The 2018 CRM Service Leaders
• Running a Contact Center from the Inside Out
• Avaya Acquires Spoken Communications
• WebRTC + CRM = Better Customer Support
• CEM Market to Triple by 2022, Research Firm Reports
• Avaya Announces Global Resolution in Chapter 11 Restructuring
• Avaya Launches Customer Engagement Cloud
• The 2017 CRM Service Leaders: Interactive Voice Response
• The 2017 CRM Service Elite Customer Companies: OwnerListens
• Avaya Tightens Ties With Salesforce.com’s Service Cloud
• Avaya Partners with Spoken for Contact Center Solutions
• Avaya Files for Chapter 11
• Avaya Expands Partnership with Tencent
• Avaya Releases IP Office Contact Center 10
• Zang Sends the Right Message for OwnerListens
• Create an Addictive Mobile Application
• Workforce Optimization Is Poised for Big Changes
• AMC Launches Contact Canvas Omni-Channel for Microsoft Dynamics CRM
• At SugarCon, SugarCRM CEO Outlines a Plan for Digital Transformation
• Avaya Launches Workforce Optimization Select
• Avaya Unveils Oceana, a New Set of Customer Engagement Solutions
• Avaya Enhances CET’s Emergency Response
• Fonolo Takes Credit for Reducing Call Abandonment
• Unified Agent Desktops Connect Reps to Essential Apps
• Avaya Launches Zang, a Cloud Communications Platform
• The 2016 CRM Service Leaders: Workforce Optimization
• Avaya Launches Hybrid Midmarket Cloud Solutions
• RingCentral Launches Global Office
• Fonolo Partners with SJS Solutions
• Telemate.Net Software Expands its Unified Communications Analytics Capabilities
• Jacada Receives Visual IVR Patent
• VPI Introduces VPI Intelligence
• Avaya Launches Customer Engagement OnAvaya Powered by Google Cloud Platform
• HeyWire LiveText Is Interoperable with Avaya IP Office Contact Center
• The 2015 CRM Service Leaders: Interactive Voice Response
• Spoken Partners with Avaya on Cloud Contact Center Solutions
• Avaya Pairs with Google on Contact Center Solutions
• Klink Unveils Big Data Enterprise Solution for the Voice Channel
• The Role of Wearables Expands in the Call Center
• Jacada Enhances the Avaya Aura Call Center Elite Multi-Channel Platform
• Work-at-Home Solutions Are Transforming Call Center Operations
• Enghouse Interactive Introduces Quality Management Suite v 5.3
• Jacada Adds Visual IVR to Avaya Aura Portal
• Calabrio Partners with AdvanTel Networks
• Avaya Partners with HP to Sell Cloud-Based UC and Contact Center as a-Service-Solution
• BT Wholesale and Avaya Partner to Launch Cloud Solutions
• Calabrio Integrates Calabrio ONE WFO with Avaya Aura Contact Center
• Avaya Introduces Avaya Contact Center Select
• CSI Introduces Virtual Observer Workforce Optimization as a Service
• Uptivity Partners with TASKE on WFO Offering
• From IVRs to Automated Interactive Customer Contacts
• Avaya Enhances Contact Center Solutions for Omnichannel Customer Experience Management
• The 2014 CRM Service Leaders
• The 2014 CRM Rising Stars
• Avaya IP Office Adds Contact Center Solution for Midsized Customers
• Mutare Expands Its Contact Center Analytics and Reporting Solutions
• Avaya Releases New Collaboration Tools
• OAISYS Releases Talkument and Tracer Call 7.4
• Avaya Acquires Cloud Provider ITNavigator
• LiveLOOK Adds In-App Capabilities to Customer Service Solutions
• Altura Partners with Spoken Communications
• Aspect Software Acquires Voxeo
• Avaya Releases Outbound Solution for Midsized Contact Centers
• HP Pairs with Avaya for Cloud Contact Center Solutions
• Avaya Boosts Security for Enterprise Mobile Collaboration
• Avaya Unveils New Customer Experience Management Tools
• CRM Service Awards: Service Leaders
• Would You Call Your Own Contact Center?
• Avaya Expands DevConnect Select Product Program
• BT Enhances BT Contact Suite
• Nuance Launches Partner Program
• Why Contact Centers Are Moving to the Cloud
• Avaya Releases New Aura Collaboration and Unified Communications Tool
• Mobile Application Success Strategies
• Contact Centers Are a Growing Industry
• Knowlagent's RightTime Intraday Management Integrated with Avaya Call Management
• Avaya Extends IP Office to the Mid-Market
• In Contact Centers, WFO's Star Is on the Rise
• Avaya Enhances Customer Experience Interaction Management Portfolio
• CallCopy Presents Upgraded cc: Discover v5.0 Workforce Optimization Suite
• Airtel to Employ Avaya Managed Contact Center Services
• Local Touch Should Be Key to Banks’ Future Plans
• Avaya Unveils “Collaborative Cloud” Strategy and Solutions
• The 2012 Rising Stars
• The 2012 Service Leaders
• Avaya Launches Outsourcing Solutions
• Avaya Spotlights Healthcare Technology Innovations
• Avaya Releases IP Office 8.0
• Avaya Wins U.S. Coast Guard Contract
• Oracle to Acquire RightNow Technologies
• IVR Market to Reach $2.78 Billion by 2017
• Oaisys Upgrades Tracer and Talkument Call Recording Solutions
• Just Desserts: The Cake Boss Calls on Avaya IP Office
• Small Wonders: Tips for SMB Growth
• Avaya Acquires Speech Analytics Vendor Aurix
• Call Center Software Opens A Window of Opportunity
• Changing the Channel
• Avaya Adds to Its Aura Contact Center Suite
• Plan to Fail In Social
• Avaya Launches IP Office 7.0
• Don’t Believe Everything You Hear About WFO
• Workforce Optimization Gets Optimized
• The 2011 Service Leaders
• Calabrio Solutions Are Avaya-Compliant
• Avaya Releases Aura Contact Center
• Interactive Intelligence Collects Latitude Software for $14 Million
• Ribbit Gets Hopped Up on Speech
• The Gartner Magic Quadrant for Contact Center Infrastructure Gets Rebuilt
• CRM Magazine Announces Winners of 2010 CRM Service Awards
• M&A & CRM
• The 2010 CRM Service Awards: Introduction
• The 2010 CRM Service Awards: Service Leaders -- Introduction
• The 2010 CRM Service Awards: Service Leaders -- Contact Center Infrastructure
• The 2010 CRM Service Awards: Service Leaders -- Interactive Voice Response
• Environmental Distress
• Unified Communications Slow to Make Its Presence Felt
• UC and a Side of Fries
• UC Takes a Village, Says Gartner Magic Quadrant for Unified Communications
• RightNow and eGain Hold the Lead in Gartner Magic Quadrant for E-Service Suites
• B2Bs Have Clicks Up Their Sleeve, Too
• Avaya Scales for Small Businesses
• Voice Self-Service to the Rescue
• Avaya (Finally) Closes Deal for Nortel Assets
• CallCopy Puts the WFO Pieces Together
• Avaya Wants to Up Virtual Agents' Ante
• Avaya Takes a Fresh Look at the Midmarket
• Service and Social Media: You’re Not Social (Enough)
• Re:Tooling -- Interactive Voice Response (IVR): Dial-Up Innovation
• The 2009 CRM Service Awards: Service Leaders -- Introduction
• The 2009 CRM Service Awards: Service Leaders -- Contact Center Infrastructure
• The 2009 CRM Service Awards: Service Leaders -- Interactive Voice Response
• Avaya Takes a SIP
• We the People
• Aspect Unveils 6 New UC Applications
• Where's My Software Bailout?
• Avaya Wants Retailers to Cash In
• The True Definition of UC
• Internet Protocol Contact Centers May Not Connect in ‘09
• Unified Messaging Gets It Together
• Few Changes in Gartner Magic Quadrant on Contact Center Infrastructure
• Aspect Wants You to Ask an Expert
• Voxeo Acquires VoiceObjects
• Avaya Goes Vertical with Proactive Outreach
• A Perfect Storm for VoIP?
• Jacada Looks to Expand Its Workspace in Key Industries
• Tellme Shouts Out a New Aspect to Contact Center Offerings
• U.S. Contact Center Shipments Fall for Third Straight Year
• Aspect Software Acquires BlueNote Networks
• Say What?
• All Talk
• Intervoice Looks to Break Contact Center Silos
• And They're Off!
• Siemens Delivers Unified Communications to the Contact Center
• Companies Still Fail to Measure KPIs for the Contact Center
• Microsoft and Nuance Get Muted By Gartner Magic Quadrant for IVR
• The 2008 CRM Service Awards: Contact Center Infrastructure
• The 2008 CRM Service Awards: Interactive Voice Response
• Contact Centers Aren't Yet Ready for Web 2.0
• No VoIP? No Problem.
• Avaya, Microsoft Ask If You See the Future in UC
• Bringing the Customer Aboard the Unified Communications Bandwagon
• Genticity's New Customer-Facing Face: Customer1
• Re-shoring Contact Centers
• In Search Of...
• If SMBs Don't Buy Contact Center Applications, No One Will
• Avaya Call Center 5.0 Features New Capabilities
• Speech Self-Service a Top Priority in 2008
• Jacada Sells Application Modernization Business
• Top 25 CRM News Stories of 2007
• Aspect Offers More Localization and Capabilities for '08
• Genesys Acquires Informiam
• Speak Up!
• LiveVox Opens the Doors on Voice Portal 3.0
• Interactive Intelligence Plugs in an Upgrade
• Genesys CEO Leaves for Nuance Post
• Cisco Buys Itself Another Piece of the Contact Center Puzzle
• Fewer Vendors Sit Atop Gartner's Magic Quadrant for Unified Communications
• Gartner Restores a Leader to Its Magic Quadrant for Contact Center Infrastructure
• NEC's Buy o'Sphere Expands the Ecosystem
• CRM Numbers Grow, But Also Mislead
• SMBs Showing Increased Appetite for Converged Communications
• Avaya Is Set to Go Private
• destinationCRM Dashboard
• Avaya Moves Its Midsize Message Forward
• destinationCRM Dashboard
• THE 2007 Service Leaders, Part 1
• VoiceObjects and SAP: Over the Phone
• Virtual Customer Contact
• destinationCRM Dashboard
• VoIP Has Too Much Variation for SMBs
• Transformer: More Than Meets the VoIP
• Avaya Begins an Ascent
• Home Bodies
• Gartner Eyes IVR and EVP Vendors
• Avaya Launches Unified Communications ''Editions''
• Salesforce.com's Dreams of Apex
• IPcelerate Teaches Communication for Schools
• Product Roundup: VoiceCon Fall 2006
• CRM Is Back on the Glory Road
• Virtual Contact Centers Are Connecting
• Microsoft and Nortel Deliver Unified Communications
• Microsoft Talks Pretty One Day
• How to Trust and Have Funnel
• AntiSIPation
• Vouching for VoiceXML
• Genesys Rubs Aladdin and Acquires VoiceGenie Technologies
• The 2006 Rising Star and Service Excellence Awards
• The 2006 Service Leader Awards, Part 1
• All the Talk at VoiceCon
• FrontRange Shoots For (IP) Suite Success
• Gartner Slots Contact Center Infrastructure Vendors
• SMBs Confront Barriers to IP Adoption
• Aspect's Facelift
• Voice Clicks With IT Apps
• Intervoice Will Purchase Edify
• Avaya and Cisco Lead the IP Telephony Charge
• Avoiding the Speech Rec. Wreck
• Flying With Avaya
• October 28, 2005
• Calling On Convergence
• An ICCM 2005 Product Showcase
• September 27, 2005
• September 20, 2005
• Nortel's Extreme Makeover
• The 2004 CRM Apps Market: Double Digits
• August 19, 2005
• IT Is Warming Up to IP Telephony
• All the Talk at SpeechTek
• Everybody in the (Speech Enablement) Pool
• Headsets Get Set
• A Business Imperative: Improve Service Now
• IP Telephony for Everyone
• June 24, 2005
• June 17, 2005
• Talk Among Yourselves
• New Converged Services Can Aid CRM
• Virtual Contact Centers Need Some Fine-Tuning
• A New Business Blueprint Stars at SAPPHIRE '05
• The CTI Market Will Grow Along With IP
• Hosted Contact Center Apps For Everyone?
• May 2, 2005
• The Outbound Dialing Market Is Expected to Expand
• April 25, 2005
• Earnings Roundup: April 22, 2005
• April 6, 2005
• Are Megamergers Turning a Blind Eye to CRM?
• The 2005 Service Elite Awards
• The 2005 CRM Service Leaders--Part I
• The 2005 CRM Service Leaders--Part II
• Statistically Speaking
• Hot Seat: Will VoIP Reinvent the Contact Center? Why or Why Not?
• February 22, 2005
• February 17, 2005
• February 10, 2005
• February 8, 2005
• February 7, 2005
• It's Showtime!
• 6 Ways to Maximize Contact Center Profitability
• January 26, 2005
• January 25, 2005
• Cisco and IBM Lead the IP Telephony Market
• December 2, 2004
• CartaSi Charges Up Its Contact Centers
• To the Rescue: VoIP Helps Deliver the Vote
• Wires: News and Technology for October 29, 2004
• Avaya Unveils Vibrant Earnings
• SalesLogix and Salesforce.com Expand Their Customer Service Offerings
• Cisco Targets CRM Integration
• FrontRange Solutions Announces Revenue Growth and New Headquarters
• The Week in Review: June 18, 2004
• The Week in Review: March 5, 2004
• The 2004 Service Leaders--Part I
• 2004: The Year of VoIP
• (Automated) Talk Is Cheap
• The 2003 Influential Leaders
• The 2003 Market Leaders (Part 2)
• KANA Automates Customer Response
• Microsoft CRM Gets POPular
• New Product Spotlight
• Driving Sales
• The Week in Review: May 16
• Siebel's New Challenger
• The Week in Review--4/4/03
• ICCM Tip: Make It Personal
• News Roundup
• Partners Are Customers, Too
• Industry Overview
• Trends and Technology
• Do You Hear What I Hear?
• Calling the Web
• E.piphany's Big Buddy
• E.piphany, Genesys Join Forces
• Superhero to the Rescue
• People & Promotions: February 20, 2002
• Major Mexican Conglomerate Adopts Aspect Contact Server
• CRM/FFA Providers