8x8: Contact Center and Cloud Communications

Articles Mentioned

• 8x8 Updates Its Contact Center and Unified Communications Platforms
• 8x8 Launches Operator Connect for Microsoft Teams
• 8x8 Launches 8x8 Engage
• 8x8 Launches Proactive Outreach
• 8x8 Enhances XCaaS Platform
• 8x8 Adds Transcription and Summarization Features to XCaaS Platform
• 8x8 Launches 8x8 Sales Assist
• Contact Center-as-a-Service Market to Grow by $5.23 Billion Through 2028
• 8x8 Updates XCaaS Cloud Contact Center and Unified Communications Platform
• 8x8 Brings Video to 8x8 Contact Center
• 8x8 Launches Omni Shield to Fight SMS Fraud
• 8x8 Adds AI Self-Service to 8x8 Intelligent Customer Assistant
• 8x8 Updates the 8x8 Phone App for Microsoft Teams
• 8x8 Enhances Cloud Contact Center and Unified Communications Platforms and Extends Global Reach
• The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2023 CRM Top 100
• 8x8 Updates Its XCaaS Solution
• 8x8 Launches Intelligent Customer Assistant, 8x8 Supervisor Workspace, and OpenAI Integration
• 8x8 Releases the 8x8 Connect Automation Builder
• The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2022 CRM Top 100
• 8x8 and Genesys Partner
• 8x8 Launches Agent Workspace and Conversation IQ
• 8x8 Adds to XCaaS
• 8x8 to Acquire Fuze
• 8x8 Introduces Frontdesk
• 8x8 Expands Service to Russia, Japan, and Puerto Rico
• The Best Workforce Optimization (WFO): The 2021 CRM Industry Leader Awards
• Amazon Web Services Connects More Channels with AI and Analytics: The 2021 CRM Conversation Starters
• The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2021 CRM Top 100
• 8x8 Launches Experience Communications as a Service (XCaaS)
• 8x8 Adds Integrated Business Messaging to Microsoft Teams
• 8x8 Launches 8x8 Contact Center for Microsoft Teams
• Contact Center Software Market to Reach $72.04 Billion by 2027
• 8x8 Launches Winter 2021 Release
• Verint Partners with 8x8 on WFM
• AWS Expands Its AI-Powered Contact Center Intelligence (CCI)
• 8x8 Updates the 8x8 Open Communications Platform
• The 2020 CRM Top 100 Companies in Customer Service, Marketing, and Sales
• 8x8 Launches Open Communications Platform
• 8x8 Launches 8x8 Voice for Microsoft Teams
• 8x8 Launches Rapid Expansion Program for Remote Workers
• 8x8 Launches Contact Center Winter '20 Release
• PCI Pal Extends Partnership with 8x8
• The CRM Top 100 Companies in Customer Service, Marketing, and Sales
• 8x8 Launches Managed Technical Services
• 8x8 Launches 8x8 Contact Center
• 8x8 Expands Speech Analytics and Quality Management
• 8x8 Announces Integration with Google Cloud Contact Center AI
• 8x8 Announces New X Series Capabilities
• 8x8 Acquires MarianaIQ
• 8x8 Enhances its Contact Center Software Portfolio
• 8X8 Launches ContactNow for Teams
• 8x8 Lets MOBI Go 24x7
• Workforce Optimization Is Poised for Big Changes
• Six Pack Shortcuts Lifts Profits With NewVoiceMedia
• Cloud-Based Contact Centers: Bringing Clarity to a Crowded Market
• Unified Agent Desktops Connect Reps to Essential Apps
• 8x8 Upgrades Virtual Contact Center Solution
• Salesforce Introduces SalesforceIQ, the Thunder Platform, and IoT Cloud at Dreamforce
• 8x8 Releases Latest Version of Virtual Contact Center
• 8x8 to Acquire Assets of QSC
• 8x8 to Acquire DXI for $25.3 Million
• 8x8 Releases Virtual Contact Center Global
• 8x8 Updates Virtual Office and Virtual Contact Center for Salesforce1 Platform
• 8x8 Releases Virtual Office Enterprise Suite
• 8x8 Launches 8x8 Virtual Analytics Suite
• 8x8 Unifies Telephony, UC, and Contact Center Users with Single Sign-on and Shared Presence
• USAN Partners with Teleopti for WFM Solution in the Cloud
• 8x8 Adds Social Customer Service Capabilities from Conversocial
• 8x8 Releases Virtual Contact Center 8.1
• 8x8 Extends Partnership with Zendesk
• iCruise.com Sees Smooth Sailing with 8x8
• 8x8 and KnoahSoft Partner on Cloud-Based Contact Center Quality Management Solution
• Zendesk Acquires Live Chat Provider Zopim
• 8x8 Partners with Teleopti
• 8x8 Partners with Zendesk to Deliver a Cloud-Based Contact Center Solution
• 8x8 Launches Enhanced VCC Cloud Contact Center Solution
• 8x8 Upgrades Virtual Contact Center
• 8x8 Brings Business Communications Services to Canada
• 8x8 Receives Contact Center Patent
• 8x8 Releases Virtual Receptionist
• Making Sense of the Hosted Contact Center Infrastructure Market
• Oracle to Acquire RightNow Technologies
• 8x8 Acquires Cloud Call Center Provider Contactual
• January 5, 2005