October 2002
Magazine Features
The World According to Tom
Elliot Markowitz //
22 Oct 2002
Why he is not the king of the customer. Why SAP and Oracle are lying. And why the ASP model won't work.
Microsoft Battles for Enterprise Acceptance of .NET
Lisa Picarille //
22 Oct 2002
The mid-market is embracing the behemoth's architecture, but enterprise vendors are opting for Java-based development to implement Web services.
Taking A Bite Out of Crime in Florida
David Myron //
22 Oct 2002
Federal, state, and local governments have discovered
the benefits of CRM and are using it to interact
with and serve their constituencies.
Industry Overview
Jason Compton //
22 Oct 2002
The Evolution of the Call Center
Contact Center Best Practices
Mark Leon //
22 Oct 2002
Avoiding the Attack of the 50-Foot Customer
Trends and Technology
Jason Compton //
01 Oct 2002
Call Center Technology Steps Up
Achieving ROI
John Berry //
22 Oct 2002
Profits on the Line
In-House vs. Outsourcing
Ramin Ganeshram //
01 Oct 2002
Do You Dare to Do-it-Yourself?
Front Office
Let's Just Say TTFN
Elliot Markowitz //
22 Oct 2002
Reality Check
What Are You Really Buying?
Paul Greenberg //
22 Oct 2002
Call it vendor selection, not package selection, please
REAL ROI
How Configuration Tools Build Sales
Lisa Picarille //
22 Oct 2002